Refund & Cancellation Policy

Scope

This policy explains how Epic Hungry Dine handles cancellations, changes and refunds for table reservations, private dining, catering and food orders. It is effective from 1 August 2026 and applies alongside our Terms & Conditions.

Table reservations

• Standard reservations without an advance can be cancelled or changed at any time at no cost. Please let us know as early as possible so we can offer the table to other guests.
• Where an advance was taken (groups of 12 or more), cancellations made at least 24 hours before the booking are refunded in full.
• Cancellations made less than 24 hours before, or no-shows, are not refunded in cash; instead, the advance is converted into dining credit valid for 60 days.

Private dining room

• Cancellation 48 hours or more before the booking: full refund of the advance.
• Cancellation between 24 and 48 hours before: 50% of the advance is refunded; 50% is kept as dining credit valid for 60 days.
• Cancellation less than 24 hours before, or no-show: the advance is non-refundable, as food has usually been purchased and prepared.

Catering and events

• Cancellation 15 days or more before the event: full refund of the advance minus a 5% processing charge.
• Cancellation between 7 and 14 days before: 50% of the advance is refunded.
• Cancellation less than 7 days before the event: the advance is non-refundable.
• Date changes requested at least 10 days in advance are accepted free of charge, subject to availability.
• Reductions in guest numbers after final confirmation (seven days before the event) are not refunded.

If we have to cancel an event for reasons within our control, you will receive a full refund of all amounts paid.

Problems with your food

If a dish is not prepared as described — for example, it is undercooked, cold, incorrect or contains an ingredient you told us to leave out — please tell your server straight away. We will replace the dish or remove it from your bill. Once a dish has been mostly eaten, we are unable to offer a refund for it.

For takeaway orders, please check your order before leaving the counter and contact us within two hours of collection with photographs of any issue.

Events beyond our control

If a booking or event cannot go ahead because of events outside anyone’s control — such as natural disasters, government restrictions, prolonged power failure or civil unrest — we will offer a free change of date or, if that is not possible, refund amounts paid minus the cost of any ingredients already purchased, with receipts provided on request.

How refunds are paid

• Refunds are paid to the original payment method where possible: card refunds to the same card, bKash or Nagad refunds to the same number, bank transfers to the account provided.
• Approved refunds are processed within 7 working days. Card refunds may take a further 7–14 days to appear, depending on your bank.
• Cash refunds are made only for payments originally made in cash, at the restaurant, against the original receipt.

How to request a refund

Email info@epichungrydine.com or call +880 1685-252428 with your name, booking date, receipt or invoice number and the reason for your request. We acknowledge every request within one working day and aim to resolve it within seven working days. Nothing in this policy limits your rights under the Consumer Rights Protection Act, 2009.

Questions? Contact Epic Hungry Dine, 1/A/2, Ring Road, Adabor, Dhaka, Bangladesh. Phone +880 1685-252428 · Email info@epichungrydine.com. Last updated 1 August 2026.